Connect With Your 24-hour Monitoring Agents
The moment your home alarm system in Santa Fe goes off, your 24-hour monitoring experts will instantly act. Their first move is to confirm your alarm, and that means communicating with you. The protocol they follow is based on the sort of emergency. To illustrate, when the emergency is due to a medical situation, a single effort will be made to contact you before assistance is deployed. If you have an intrusion - the most frequent type of event - a monitoring agent will adhere to these procedures to reach out to you:
- An effort will be made to contact you through the central command panel. You will typically be asked for a passcode.
- If that effort doesn’t result in an answer, a call is made to your main contact number.
- An alternate number or first emergency contact is attempted next.
- If there is still no answer, area police officers are deployed.
- Your monitoring agents will try to reach you again after emergency personnel are alerted.
If you're not in a position to interact with the monitoring team, don't worry. Help will still be dispatched even when you're unable to substantiate the emergency.
Be prepared for any crisis with a Vivint home alarm system in Santa Fe
Be prepared for any crisis with a contemporary home alarm system in Santa Fe from Vivint. Contact (505) 605-2552 to start customizing your home’s defense today.