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What should you do if your Santa Fe home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your family – against the multitude of risks you may encounter, like break-ins, fire, and carbon monoxide leaks. Even though your home may be ready, that doesn’t automatically mean you are. Do you have a good idea of what to do if your Santa Fe home alarm system goes off? The blasting of an alarm can be jarring, bewildering, and may cause panic. Your best option is to stay calm and follow these easy guidelines.

Steps to Take Whenever Your Home Alarm System In Santa Fe Goes Off

You don’t want to be in this situation, but it’s also why you installed a home alarm system in the first place. You’re awakened in the wee hours of the morning with the unmistakable blasting of an alarm after a security sensor has been triggered. Now what should you do?

  1. Don’t panic. This is easier said than done when your home security alarm is blaring, and your pulse is beating rapidly. But keeping yourself calm is the optimal way to assess what is happening. Avoid the temptation of trying to manage the emergency alone and allow your monitoring agents and first responders to perform their job.
  2. Attend to your loved ones. Your primary concern should be your family and leading them out of harm’s way. If you are dealing with a break-in, this might include moving to a predetermined secure area as far away from access points as possible. The invader was probably already scared off by the alarm, but it’s always smart to be extra cautious. If there’s fumes or a blaze, you ought to leave your residence right away.
  3. Grab your cell phone. The vast majority of individuals keep their smartphones with them all the time these days, but you could forget to pick it up during an emergency. You’ll want to have it. You’ll be able to stay connected with your monitoring specialists and get updates through your home security app.

Connect With Your 24-hour Monitoring Agents

The moment your home alarm system in Santa Fe goes off, your 24-hour monitoring experts will instantly act. Their first move is to confirm your alarm, and that means communicating with you. The protocol they follow is based on the sort of emergency. To illustrate, when the emergency is due to a medical situation, a single effort will be made to contact you before assistance is deployed. If you have an intrusion - the most frequent type of event - a monitoring agent will adhere to these procedures to reach out to you:

  • An effort will be made to contact you through the central command panel. You will typically be asked for a passcode.
  • If that effort doesn’t result in an answer, a call is made to your main contact number.
  • An alternate number or first emergency contact is attempted next.
  • If there is still no answer, area police officers are deployed.
  • Your monitoring agents will try to reach you again after emergency personnel are alerted.

If you're not in a position to interact with the monitoring team, don't worry. Help will still be dispatched even when you're unable to substantiate the emergency.

Be prepared for any crisis with a Vivint home alarm system in Santa Fe

Be prepared for any crisis with a contemporary home alarm system in Santa Fe from Vivint. Contact (505) 605-2552 to start customizing your home’s defense today.